VS 96 Privacy Policy – Personal Data Protection for Malaysian Players

1. Introduction

VS 96 ("we", "Platform") is committed to protecting the privacy of every individual who uses our betting platform at vs96.biz. This Privacy Policy details how VS 96 collects, uses, discloses, transfers, and protects your personal information.

This policy is drawn up in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection best practices. It applies to all VS 96 users in Malaysia, including website visitors, registered members, and active users of all our products.

VS 96 is the data controller responsible for personal data collected through our platform. We take this responsibility seriously and are committed to handling your data with the highest level of integrity and discretion.

2. Personal Data We Collect

VS 96 collects various types of personal data depending on how you use our platform. Below are the categories of data we may collect:

2.1 Identity & Account Information

• Full name as shown on your identification document;
• National identification number (MyKad) or passport;
• Date of birth and gender;
• VS 96 account username and password;
• An active email address;
• Mobile phone number (for OTP verification).

2.2 Financial & Payment Information

• Account number or digital wallet number (Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost);
• FPX account details for Maybank2u or CIMB Clicks;
• Deposit and withdrawal history in Ringgit Malaysia (RM);
• Financial transaction records within the VS 96 platform.

2.3 Activity & Usage Data

• Sports betting history (Malaysia Super League football, EPL, badminton, cricket, e-sports);
• Casino game, jackpot slots, and poker history;
• Account login records including time, date, and approximate location;
• Game preferences and platform usage habits.

2.4 Technical Data

• Your device's IP address;
• Browser type and version;
• Device type (Android, iOS, desktop);
• Cookie data and session identifiers;
• Operating system information.

3. How We Collect Data

VS 96 collects your personal data through a number of transparent means:

3.1 Directly from You

When you register a VS 96 account, complete your profile, make deposits or withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost, or FPX (Maybank2u, CIMB Clicks), contact customer support, or respond to promotions and surveys — all information you provide is collected directly.

3.2 Automatically During Use

Every time you use the VS 96 platform — whether to bet on Malaysia Super League football, play jackpot slots, or follow MLBB esports matches — our systems automatically record technical data and activity. This includes login data, IP addresses, device information, and your activity history on the platform.

3.3 From Third-Party Sources

In limited circumstances, VS 96 may receive information about you from third-party service providers we engage for identity verification (KYC), fraud prevention, or legal compliance purposes. This data is used exclusively for those stated purposes and is never used for any marketing activity.

3.4 Cookies & Tracking Technologies

VS 96 uses cookies and similar tracking technologies to enhance your user experience. Further information on cookies can be found in Section 9 of this Privacy Policy.

4. Purpose of Personal Data Use

VS 96 uses your personal data for the following lawful purposes:

4.1 Service Delivery

• Enabling the registration and verification of your VS 96 account;
• Processing deposits and withdrawals via TnG eWallet, GrabPay, DuitNow, and other methods;
• Enabling Sports Betting, Live Casino, slots, poker, and e-sports activities;
• Displaying your betting history and account statements;
• Processing eligible bonus and promotion claims.

4.2 Security & Compliance

• Verifying your identity through the KYC (Know Your Customer) process;
• Preventing fraud, money laundering, and other illegal activities;
• Complying with applicable statutory reporting requirements;
• Detecting and investigating suspicious activity on your account.

4.3 Service Improvement

• Analysing usage patterns to improve the VS 96 platform experience;
• Personalising game recommendations and relevant promotional offers;
• Conducting internal research and analytics that do not reveal individual identities.

4.4 Communications

• Sending important account-related communications (non-opt-out);
• Sending notices of changes to terms, policies, or platform features;
• Sending promotional offers and bonuses (opt-out available from your account settings).

5. Data Sharing & Disclosure

VS 96 does not sell, rent, or disclose your personal data to third parties for their own marketing or commercial purposes. However, we may share your data in the following limited circumstances:

5.1 Service Providers

VS 96 works with trusted third-party service providers to help deliver our services, including cloud infrastructure providers, payment service providers (for processing TnG eWallet, DuitNow, and FPX transactions), identity verification service providers, and casino software vendors. All providers are bound by strict data protection agreements with VS 96.

5.2 Legal Requirements

VS 96 may disclose your personal data to public authorities, law enforcement bodies, or courts where required by Malaysian law or a valid court order. In such circumstances, we will endeavour to notify you of the disclosure to the extent permitted by law.

5.3 Protection of VS 96's Interests

Where necessary to investigate, prevent, or take action regarding illegal activity, fraud, or security threats against the VS 96 platform or its users, we may disclose relevant information to the appropriate authorities.

6. Data Security Measures

VS 96 continuously invests in the latest security infrastructure to protect your personal data. Key security measures we have implemented include:

• SSL/TLS 256-bit Encryption — All communications between your device and VS 96 servers are fully encrypted;
• Encryption of data at rest — Sensitive data stored in our databases is encrypted using the AES-256 algorithm;
• Two-Factor Authentication (2FA) — Available to all VS 96 accounts as an added layer of security;
• Multi-layered firewall — Protection against unauthorised external access;
• 24/7 security monitoring — Automated threat detection systems running at all times;
• Role-based access controls — Access to user data is granted only to staff who require it;
• Regular penetration testing — Independent security experts regularly test our systems to identify vulnerabilities.

While VS 96 takes reasonable precautions, no system is entirely impenetrable. It is therefore important that you also take steps to secure your account — use a strong password, enable 2FA, and never share your login credentials with anyone.

7. Data Retention Period

VS 96 retains your personal data for as long as your account remains active, or for as long as necessary to provide our services to you. Upon account closure, we will retain your data for the minimum period required under Malaysian law for compliance purposes.

Once the retention period has elapsed, VS 96 will securely delete or destroy your personal data using methods that prevent recovery.

8. Your Rights Under PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by VS 96:

To exercise any of the above rights, please contact the VS 96 Data Protection Officer by email at privacy@vs96.biz. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable legal requirements.

9. Cookies & Tracking Technologies

VS 96 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored in your browser.

9.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login and session security. Cannot be disabled;
• Performance & Analytics Cookies: Helping us understand how users navigate the VS 96 platform for ongoing improvements;
• Functional Cookies: Saving your preferences such as language and platform settings for a smoother experience;
• Security Cookies: Helping us detect and prevent fraudulent activity and protect your account.

9.2 Managing Cookies

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the VS 96 platform. Refer to your browser's documentation (Chrome, Firefox, Safari) for guidance on managing cookies.

10. Protection of Children's Data

VS 96 is an online entertainment platform that exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If you believe a child under the age of 18 has provided personal data to VS 96, please contact us immediately at privacy@vs96.biz. We will take immediate steps to delete that information and close the relevant account.

Parents and guardians are encouraged to monitor their children's online activities and ensure they do not access betting platforms such as VS 96.

11. Privacy Policy Amendments

VS 96 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this page;
• Sending notices to you via email or in-platform notifications;
• In the event of significant changes, seeking your consent again where required.

Your continued use of the VS 96 platform after any amendment to this Privacy Policy takes effect constitutes your acceptance of those changes. We recommend reviewing this page periodically.

12. Contact Us – VS 96 Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how VS 96 handles your personal data, please contact us through the following channels:

• Privacy Email: privacy@vs96.biz
• General Support: support@vs96.biz
• Live Chat: Available 24/7 via the chat icon within the VS 96 platform

The VS 96 Privacy Team will respond to all privacy-related enquiries within 3–5 working days. For formal data access right requests, please include your VS 96 account number and identity verification details in your enquiry.

We also encourage you to read VS 96 Terms & Conditions and the Responsible Gaming for a full overview of your rights and responsibilities as a member of our platform.